Refund policy
No Refunds Policy for FMHairShop - 2-3 Days Process:
At FMHairShop, we strive to provide top-quality products and excellent customer service. As part of our commitment to transparency and fairness, we have established a No Refunds Policy for orders that have been processed within 2-3 days. Please carefully review the following policy before making a purchase:
1. Order Processing Time:
- Our team works diligently to process and pack your order within 2-3 business days from the date of purchase.
- Once your order has been processed, it is prepared for shipment and cannot be canceled or refunded.
2. Change or Cancellation Requests:
- If you wish to make changes or cancel your order, please contact us immediately after placing it.
- We will do our best to accommodate your request if your order has not yet been processed.
- Once the processing has started, we regret that we cannot make changes or cancel the order.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please notify us within 48 hours of delivery.
- We will require photo evidence of the defect or damage to assess the issue promptly.
- Upon verification, we will gladly offer a replacement or store credit for the affected item.
4. Incorrect Address:
- It is the responsibility of the customer to provide accurate shipping information.
- If an incorrect shipping address is provided and the package is returned to us, a reshipping fee may apply.
- We are not responsible for packages delivered to the wrong address due to customer error.
5. Lost Packages:
- In the rare event of a lost package during transit, please contact our customer support team for assistance.
- We will work with the shipping carrier to resolve the issue and ensure you receive your order or appropriate compensation.
6. Final Sale:
- All sales for clearance items, discounted products, or promotional offers are considered final and non-refundable.
- Exchanges or store credit may be offered for eligible items on a case-by-case basis.
We appreciate your understanding and cooperation in adhering to our No Refunds Policy. It allows us to streamline our order processing and focus on providing exceptional service and quality products to our valued customers.
If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team before placing your order.
Thank you for choosing FMHairShop as your trusted beauty destination. We look forward to serving you with the utmost care and professionalism.
At FMHairShop, we strive to provide top-quality products and excellent customer service. As part of our commitment to transparency and fairness, we have established a No Refunds Policy for orders that have been processed within 2-3 days. Please carefully review the following policy before making a purchase:
1. Order Processing Time:
- Our team works diligently to process and pack your order within 2-3 business days from the date of purchase.
- Once your order has been processed, it is prepared for shipment and cannot be canceled or refunded.
2. Change or Cancellation Requests:
- If you wish to make changes or cancel your order, please contact us immediately after placing it.
- We will do our best to accommodate your request if your order has not yet been processed.
- Once the processing has started, we regret that we cannot make changes or cancel the order.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please notify us within 48 hours of delivery.
- We will require photo evidence of the defect or damage to assess the issue promptly.
- Upon verification, we will gladly offer a replacement or store credit for the affected item.
4. Incorrect Address:
- It is the responsibility of the customer to provide accurate shipping information.
- If an incorrect shipping address is provided and the package is returned to us, a reshipping fee may apply.
- We are not responsible for packages delivered to the wrong address due to customer error.
5. Lost Packages:
- In the rare event of a lost package during transit, please contact our customer support team for assistance.
- We will work with the shipping carrier to resolve the issue and ensure you receive your order or appropriate compensation.
6. Final Sale:
- All sales for clearance items, discounted products, or promotional offers are considered final and non-refundable.
- Exchanges or store credit may be offered for eligible items on a case-by-case basis.
We appreciate your understanding and cooperation in adhering to our No Refunds Policy. It allows us to streamline our order processing and focus on providing exceptional service and quality products to our valued customers.
If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team before placing your order.
Thank you for choosing FMHairShop as your trusted beauty destination. We look forward to serving you with the utmost care and professionalism.